Responsibility In furniture manufacturing, especially for commercial and project-based orders, details matter. Finishes, dimensions, materials, and specifications are often customized, and each step involves multiple parties—from suppliers to production teams to quality control.
Despite strict procedures, mistakes can still happen. What truly defines a reliable factory is not whether mistakes occur, but how they are handled.
At our factory, we believe in one principle:
Be honest about the issue, take responsibility, and deliver a solution.
Below, we would like to share two real cases and how we responded.
Case 1: Correct Code, Wrong Color — When the System Fails
What happened
A customer confirmed a specific mesh color code XX01.
- We placed the order with the correct code
- The supplier delivered mesh labeled with the same code
- Our production team cut and assembled the mesh accordingly
Everything followed the process correctly.
However, after several chairs were assembled, our sales team visited the workshop and immediately noticed:
the actual color was not the approved one.
Root cause
We contacted the supplier at once. After investigation, we found that:
- The supplier had re-numbered the color codes internally
- The code remained the same, but the actual color had changed
- This update was not communicated clearly
Our response
- We stopped production immediately
- We informed the customer honestly, without excuses
- We worked with the supplier to correct the issue
- We reviewed and updated our internal color verification process
Lesson learned:
Codes alone are not enough. From this point on, physical color samples and visual checks became mandatory before mass production.
Case 2: Dimension Differences on an Old Chair Model
What happened
For an office chair project, we provided the customer with dimensions based on:
- Common market dimensions for this model
- Experience from similar chairs
The model was an old design, produced many years ago, and at that time, detailed dimension records were not fully archived.
After production and testing, we found:
- Width, depth, and height differed by approximately 5 cm from the dimensions we had shared earlier
Since the chair components were molded parts, modifications were not possible after production.
Our response
- We did not hide the issue
- We prepared a clear comparison of all dimensions
- We verified and confirmed that no function, comfort, or performance was reduced
- We communicated openly with the customer and explained the situation truthfully
At the same time, we took internal action:
- All old models were reviewed
- Dimension data was fully updated and archived
- A stricter dimension confirmation process was added before quotation and production
What These Cases Mean to Our Customers
Mistakes are not something to be proud of—but how we respond to them is.
Our commitments are clear:
- ✅ Transparency – We do not hide problems
- ✅ Responsibility – We take ownership, even when suppliers are involved
- ✅ Problem-solving – We focus on solutions, not excuses
- ✅ Process improvement – Every issue leads to a better system
For commercial projects, hotels, offices, and customized furniture orders, trust is built through actions, not promises.
Final Thoughts
We believe long-term cooperation is built on honesty and professionalism.
When issues arise, we face them directly, communicate clearly, and improve continuously.
That is how we protect our customers’ interests—and our reputation.
If you are looking for a reliable furniture partner who stands behind every product, we are ready to support your project.
