Recently, we completed the production phase of a bank furniture project, supplying different types of chairs and tables from our factory for multiple functional areas within the bank.
This project is a good example of how we work not just as a manufacturer, but as a commercial furniture solution provider.
Understanding the Customer’s Core Requirement
The customer was looking for a supplier who could handle a commercial project with multiple chair categories, including:
- Office chairs for staff areas
- Office leisure chairs
- Lounge chairs for waiting areas
- Coffee tables to complete the space
Instead of sourcing from multiple vendors, the customer wanted one reliable partner who could ensure style consistency, stable quality, and controlled delivery time.
This is exactly where our experience in commercial and project furniture adds value.
Building Trust Through Transparency and Real Project Evidence
The customer first found us online, through our website.
At the early stage, the procurement manager had strong concerns about product quality, which is very common in bank projects where long-term performance matters.
To address this, we didn’t rely on words alone.
- We shared real pictures and videos of similar chairs we had supplied to previous customers
- We showed details of structure, materials, mechanisms, and finishes
- We explained how these chairs were used in real commercial environments
This transparent approach helped the customer clearly understand what they would actually receive, and trust was gradually built.
Flexible Model Selection with Professional Guidance
The customer was open to model suggestions, as long as the overall design style matched the bank’s interior concept.
Our approach was simple but serious:
- We carefully studied the customer’s expectations and functional needs
- We proposed suitable office chairs, lounge chairs, and coffee tables for different rooms
- We coordinated closely with the interior designer
- Based on feedback, we went through several update rounds until the models were finalized
Finish Confirmation Under Tight Lead Time
After model selection, we moved to finish confirmation, which is often the most sensitive stage in commercial projects.
Due to the short lead time, it was not possible to send physical fabric or leather samples.
To solve this professionally, we:
- Took high-quality photos under natural light to show real color tones
- Clearly presented fabric grains, leather textures, and metal / aluminum finishes
- Confirmed key dimensions for each product
- Explained different mechanisms, castors, and functional options in detail
- Even discussed small but important details, such as spare part bags
Every detail—big or small—was confirmed clearly to avoid any misunderstanding before production.
Clear Warranty Commitment and Production Schedule
For this project, we provided clear and confident warranty terms:
- 2 years warranty for lounge chairs
- 3 years warranty for office leisure chairs
- 5 years warranty for office chairs
The agreed production lead time was 35 days, which met the customer’s project schedule expectations.
Production Follow-Up: Quality Is Kept on the Factory Floor
For us, keeping quality promises happens during production, not after delivery.
During this project:
- Production follow-up was a top priority
- We tracked materials according to schedule
- We inspected the first finished piece carefully before mass production
- We checked finishes, configurations, and special customer requirements
- We worked as an inspector on the customer’s side, not just a supplier
Throughout production, we kept the customer updated with progress, sharing photos and status reports of finished goods.
Packing, Loading, and Shipment Tracking
After production:
- Packing methods were confirmed and monitored
- Container loading was tracked and documented
- All shipping details were shared with the customer
Currently, the cargos are on the way by sea shipment.
Looking Forward to the Final Installation
We sincerely hope that once installed, the bank will present a premium, elegant, and professional atmosphere, fully meeting the customer’s expectations.
We also look forward to receiving project photos after installation, which will be a valuable reference for future bank and financial institution furniture projects.
If you are planning a bank, office, or commercial interior project and need a reliable furniture solution partner, we are ready to support you from concept to delivery.
